Elevate Customer Experiences with Sri Bhagiyalakshmi Tours and Travels

Sri Bhagiyalakshmi Tours and Travels is on the lookout for vibrant and customer-centric individuals
to join our esteemed Client Care team. If you hold a degree, possess excellent MS Office skills,
and bring a minimum of 1 years of experience in client care or customer service, we invite you to
embark on a rewarding journey with us.

Position: Client Care Executive

Job Type: Full-time

Openings: 1

Location: [Specify Location]

Responsibilities:

1. Client Interaction: Engage with clients through various communication channels, addressing queries, and providing timely and accurate information.
2. Issue Resolution: Proactively identify and resolve client concerns, ensuring a positive and satisfactory resolution.
3. Relationship Building: Cultivate and maintain strong relationships with clients, understanding their preferences and needs.
4. Booking Assistance: Assist clients in the booking process, offering guidance on travel packages, services, and promotions.
5. Feedback Collection: Gather client feedback to identify areas for improvement and enhance overall client satisfaction.
6. Administrative Support: Provide administrative assistance, including document preparation, data entry, and maintaining client records.
7. Collaboration: Work closely with internal teams to ensure coordinated and efficient delivery of services.
8. Client Retention: Focus on ensuring client satisfaction and retention through exceptional service and proactive communication.

Requirements:

1. Educational Qualification: Any degree.
2. Experience: Minimum of 1 years of experience in client care or customer service roles.
3. Skills: Proficient in MS Office applications.
4. Communication: Excellent verbal and written communication skills.
5. Problem-solving: Strong problem-solving and interpersonal skills.

Why Join Us:

• Client-Centric Culture: Be part of a company that prioritizes client satisfaction and values long-term relationships.
• Professional Growth: Opportunities for career advancement in a dynamic and growing industry.
• Team Collaboration: Work in a collaborative and supportive team environment.
• Innovation: Be part of a company that embraces innovation and continuous improvement.

How to Apply:

If you are passionate about customer service and creating exceptional experiences, we encourage you to apply for the position of Client Care Executive. Send your resume and a cover letter highlighting your relevant experience to hr.admin@sblt.co.in

At Sri Bhagiyalakshmi Tours and Travels, we believe in fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply. Join us in delivering outstanding client care and making a positive impact in the travel and tourism industry.

1. Front Desk Management: Be the first point of contact for clients and visitors, providing a warm and welcoming reception experience.
2. Call Handling: Manage incoming calls, directing them to the appropriate departments or individuals.
3. Visitor Assistance: Assist visitors with inquiries, providing information about services and facilities.
4. Appointment Scheduling: Coordinate and schedule appointments, ensuring efficient use of time and resources.
5. Documentation: Handle incoming and outgoing correspondence, ensuring proper documentation and organization.
6. Office Supplies Management: Monitor and manage office supplies, replenishing as needed.
7. Meeting Room Coordination: Assist in coordinating meeting room bookings and ensuring facilities are set up appropriately.
8. Administrative Support: Provide general administrative support, including data entry and maintaining records.

1. Educational Qualification: Any degree.
2. Experience: Minimum of 1 years of experience in receptionist or front desk roles.
3. Skills: Proficient in MS Office applications.
4. Communication: Excellent verbal and written communication skills.
5. Customer Service: Strong customer service orientation and interpersonal skills.

• Frontline Hospitality: Play a key role in creating a positive first impression for clients and visitors.
• Professional Growth: Opportunities for career advancement in a dynamic work environment.
• Team Collaboration: Work in a collaborative and supportive team atmosphere.
• Innovation: Be part of a company that embraces innovation and continuous improvement.

1. Data Entry: Input, update, and verify data accurately into the company database, ensuring a high level of precision.
2. Quality Assurance: Conduct regular checks to ensure data accuracy and resolve discrepancies promptly.
3. Document Management: Organize and maintain electronic and hard copy documents, ensuring proper filing and archiving.
4. Data Validation: Verify the authenticity of data and cross-check information to maintain integrity.
5. Report Generation: Generate routine reports and assist in preparing data for analysis.
6. Efficiency Enhancement: Identify opportunities to streamline data entry processes for increased efficiency.
7. Collaboration: Work closely with team members to ensure data consistency across various platforms.
8. Confidentiality: Handle sensitive information with the utmost confidentiality and adhere to data protection policies.

1. Educational Qualification: Any degree.
2. Experience: Minimum of 2 years of experience in data entry roles.
3. Skills: Proficient in MS Office applications, particularly Excel.
4. Accuracy: Exceptional attention to detail and a commitment to maintaining high levels of accuracy.
5. Efficiency: Ability to handle a high volume of data entry tasks efficiently.
6. Communication: Effective communication skills and the ability to collaborate with team members.

• Professional Growth: Opportunities for career development in a fast-paced and dynamic work environment.
• Team Collaboration: Work in a collaborative and supportive team atmosphere.
• Innovation: Be part of a company that values innovation and continuous improvement.
• Competitive Benefits: Enjoy competitive compensation and benefits packages.